Customer information
Distance selling legal information
Identity of the seller
ENDOTHERM GmbH
Science Park II
66123 Saarbrücken
Represented by the managing director Dr. rer. nat. Lars Kattner
Commercial register: HRB 11597, Saarbrücken Local Court
VAT Id number according to Sec. 27 a German Value Added Tax Act: DE812703323
Tel.: +49 (0) 681-3946-7570
www.endotherm.de
info@endotherm.de
(hereinafter: “Seller”)
Characteristics of the goods or services
The essential characteristics of the goods or services are derived from the respective product description posted by the Seller and shall be presented to the Customer again immediately before the Customer places their order.
Right of withdrawal
Under the menu item “Right of withdrawal,” which is available on the website www.endotherm.de, the Customer is provided with instructions on the statutory right of withdrawal as a Customer, consequences of withdrawal (return costs and compensation for lost value), and the withdrawal form.
Delivery and shipping conditions
Delivery shall be made as described in Section 6 of the GTCs.
Customer service and guarantees
The Seller does not provide after-sales services and does not provide guarantees.
Extrajudicial Complaint or Appeal Procedure
The Seller shall not participate in any extrajudicial complaint or appeal procedure.
Information on electronic commerce
Technical steps leading to the conclusion of the contract
The contract legally concludes in accordance with Clause 2 of the Seller’s GTCs. On the order form page, the Customer can select the product quantity by clicking arrows next to products or delete products in the shopping cart by clicking the red cross to the left of the photograph of the product.
After clicking the “Checkout” button, the Customer will be shown an overview of the selected products and associated shipping costs. In addition, the Customer has the option to add more items by selecting the item quantity or delete items by either resetting the order quantity to “zero” or clicking the red cross to the left of the image of the item. After changing the order quantity, the Customer must press the “Update shopping cart” button for the shopping cart to update the item quantities and order totals.
After clicking the “Checkout” button, the Customer must either log in to their Customer account by entering their email address and password or enter their personal data that are required for the order in the provided fields. Mandatory information is marked by an asterisk (*).
The order can be placed when the Customer has confirmed that they have noted the GTCs and cancellation policy by clicking the corresponding box.
By clicking the button “order now with obligation to pay,” the Customer submits a binding contractual declaration.
Storage of the contract text / printout of the contract text
The contract text is stored by the Seller and sent to the Customer in text form (e.g., as a letter, fax, or email) after sending their order and the GTCs and Customer information.
The Customer can save the contract text via the “Save as” function in their browser for the page that they have just called up. Using the “Print” function of their browser, the Customer can print the contract text.
Information on the technical means to detect and correct input errors
On the “Order form” page, the Customer is shown the number and price of the goods they have placed in the shopping cart. By selecting the order quantity “zero” or clicking the red cross to the left of the image of the item, the Customer can cancel the item selection. After each change, the Customer must press the “Refresh” button in the browser to update the shopping cart
Information on languages available for concluding contracts
Only the German language is available for the conclusion of the contract.
Code of Conduct
The Seller does not submit to any particular code of conduct (set of rules).
Payment and delivery
Payment and delivery shall be made in accordance with Clauses 5 and 6 of the Seller’s GTCs (see above), respectively.
Liability for defects
Regarding warranty for defects, the Statutory Warranty Law shall apply.
Saarbrücken, October 2017