Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the last goods. To exercise your right of withdrawal, you must send us
ENDOTHERM GmbH
Science Park II
66123 Saarbrücken
info@endotherm.de
Tel.: +49 (0) 681-3946-7570
by means of a clear statement (e.g., a letter sent by mail or email) about your decision to revoke this contract. Although you can use the enclosed sample revocation form for this purpose, it is not mandatory.
To comply with the withdrawal period, the notification to exercise the right of withdrawal should be sent before the withdrawal period expires.
Consequences of the revocation
If you revoke this contract, we shall reimburse all the payments that we have received from you, including delivery costs (except additional costs resulting from your choice of a delivery option other than the favorable standard delivery option that we offer), without undue delay and, at the latest, within 14 days from the day on which we received the notification to revoke this contract. For this repayment, we will use the same payment method that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for the repayment.
We may refuse to refund you until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the revocation of this contract.
ENDOTHERM GmbH, Science-Park II, 66123 Saarbrücken, Germany
You must return the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the revocation of this contract.
You bear the direct costs of returning the goods.
You must only pay for any loss of value of the goods if this loss of value is due to any handling of the goods that is not necessary for inspecting the condition, properties, and functioning of the goods.
END OF THE CANCELLATION POLICY